We only collect data where you have given your consent or when it is for our legitimate interests. You remain the owner of your data.
To learn what data of yours we have collected or to request us to delete it, please email us at support@cococlara.com.
Included in this policy:
• The personal data that we collect
• Where we got your personal data from
• How and when we use that personal data
• How we protect your data
• Whether we share your personal data with anyone else
• Your right to object to our processing your personal data and withdrawing consent
• Your personal data rights
• Information on our use of cookies
By using this website, you agree to be bound by the terms of this Privacy Policy. If you do not accept these terms, you are directed to discontinue accessing or otherwise using the Web site or any materials obtained from it.
When you browse our website, the personal data that we collect includes your IP address, the pages you viewed, the time of your requests, the time spent on a page, mouse events, keypresses, browser, and operating system and version. We collect your personal data using Google Analytics, Facebook Pixel and Google Cloud Platform.
We always ensure that we have a lawful basis for processing the personal data that we collect. When you browse our website, the lawful basis for processing your data is that it is necessary for our legitimate interests to understand how people are using our website in order to improve the experience for our visitors.
If you purchase from us, the personal data we collect includes your first name, last name, email address, telephone number, billing and delivery addresses. The lawful basis for collecting this data is because it is needed to process, ship, and communicate with you in regards to your order.
If you apply to purchase using finance we collect personal data including your first name, last name, email address, date of birth, marital status, number of dependents, employment status, employment start date, monthly income, total monthly expense and address. We collect this data on behalf of our nominated third party finance provider, a company authorised and regulated by the Financial Conduct Authority.
If you sign up to one of our mailing lists, the personal data we collect includes your first name, last name and email address. We collect your personal data from you, via our website, when you have completed our sign-up form. In this case the lawful basis for processing your data is that it is consent.
We are committed to using your personal data responsibly and lawfully. Here is what we do with your personal data:
All information you provide to us is stored on our secure, dedicated servers and is encrypted. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We do not store any of your financial data on our servers. All payments are hosted securely by our nominated third party payment providers.
Where possible, we keep your data inside the EEA. Where we do not, the following safeguards are in place:
We use Google Analytics for website analytics, and your data may be transferred outside of the EU. When this happens, your data is protected by the EU-US and Swiss-US Privacy Shield Frameworks, adhered to by Google Analytics.
As an ecommerce business reliant on cloud technologies, your data will be shared with some third-party companies. When we share your data with third-parties we conduct an impact assessment to ensure that your data remains protected. The instances when we transfer data to a third-party are:
We store your data in accordance with the Data Protection Act 1998.
We do not sell or trade your Personal Information to any outside parties.
You have the right to request access to your personal data, amendments to it, and for it to be deleted. If any any time you have any queries about our approach to processing your personal data please email us at support@cococlara.com
You can ask us for a copy of the personal data that we hold on you by emailing support@cococlara.com
We will ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate.
A cookie is a small file (typically letters and numbers) which may be placed on your computer when you access our website. Through the cookie we can recognise your computer and browsing activity if you return to the website.
We use cookies to allow our website to recognise when you return to our site (which helps us to optimise your visits) and cookies to track the life of each visit. If you’re like more information on cookies click here.
We use Google Analytics which allows us to collect information about how you use our site. If you access our website directly (and not via an email) your visits will be tracked anonymously. We use Google Analytics in order to understand how our website is being used in order to improve the experience for you. All user data is anonymous.
We use social buttons such as Facebook, Twitter, Instagram and Pinterest to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including if your visit to our site (even if you don’t click on the button if you’re logged on to their site). You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out and delete such information.
You are able to manage cookies. For more information click here. If you want to block all cookies all of the time you can set your computer preferences to do so.
Please be aware that Coco Clara website contains links to other sites and is not responsible for the privacy policy of those other sites. Our collection of information refers only to those practices as stated in the website of Coco Clara.
Coco Clara reserves the right to make changes to its privacy policy or practices. Please review these policies on a regular basis.
If there are any questions regarding this privacy policy, please email us at support@cococlara.com.