Returns

At Coco Clara we stand behind every item we sell with a 100% Satisfaction Guarantee and are confident that your jewellery purchase will exceed your expectations. However, if you are not entirely satisfied with your purchase, we offer a 14 Day, Full Money-Back Guarantee on all purchases.

We will only accept goods that are unworn, undamaged and in the original packaging. Goods purchased online will come with a tamper-proof returns sticker which allows for the Goods to be tried on and examined for any faults. Returns will not be accepted if this sticker has been damaged or removed so please examine the Goods thoroughly to ensure you are completely satisfied with the product before removing this.

UK Returns

Please return the item to us within its original packaging (including padded envelope) and enclose in the pre-paid and addressed plastic envelope that accompanies your order. Please drop off the parcel at your local Post Office® branch for dispatch. Please do NOT post in a post box.

International Returns

Buyer pays return postage. You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We strongly recommend that you use a reputable carrier such as Federal Express to return your items to us, as we are not responsible for items which do not reach us. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

WE WILL ACCEPT RETURNED GOODS FOR A REFUND UNDER THE FOLLOWING CONDITIONS:

• Please email or telephone us within 14 days of receipt of the item/s to let us know of your intention to return the item
• Please return the item/s to us within another 48 hours via a secure and insured service, at your expense
• Items must be returned in the same condition as they were in when received by you -damaged, broken or altered items (including re-sizing) will not be accepted for a refund
• We will refund the full purchase price of the item/s within 48 hours of receiving the item
• The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank
• Please make sure you get in touch with us before returning any purchase